Refund policy

Return and Refund Policy

We offer a 30-day return period for eligible products. You have 30 days after receiving your item to request a return.

Return Eligibility

To qualify for a return, the item must be in the same condition in which you received it, unworn or unused, with any original tags, accessories, and packaging. You must also provide a receipt or other proof of purchase.

To request a return, contact us at Support@AuroraNorthcraft.com. Approved returns must be sent to:

Aurora Northcraft LLC
22904 Turtle Creek Cir.
Cold Spring, MN 56320
United States

Do not send an item back before receiving return authorization and instructions from us. Items returned without prior authorization may not be accepted.

Return Shipping

For eligible returns that are not caused by a defect, shipping damage, an incorrect item, or an error by Aurora Northcraft LLC, the customer is responsible for return-shipping costs. If we provide a prepaid return label, its cost may be deducted from the refund.

If an item is defective, arrives damaged, is materially different from the approved order, or was sent incorrectly because of an error by Aurora Northcraft LLC, we will provide return or replacement instructions and cover reasonable return-shipping costs when a return is required.

Original shipping charges are nonrefundable unless the return results from an error by Aurora Northcraft LLC or applicable law requires otherwise.

Damaged, Defective, or Incorrect Items

Inspect your order promptly after delivery. If an item arrives damaged, defective, or incorrect, contact us as soon as reasonably possible at Support@AuroraNorthcraft.com. Include your order number, a description of the problem, and clear photographs of the item and packaging when available.

We will evaluate the issue and, when appropriate, offer a repair, replacement, refund, or another reasonable solution.

Custom and Personalized Products

Custom-made, personalized, engraved, printed, embroidered, fabricated, special-order, and made-to-order products are generally not eligible for return or exchange after design work or production has begun.

This exclusion does not apply when an item is defective, damaged, materially different from the specifications approved by the customer, or incorrect because of an error by Aurora Northcraft LLC.

Customers are responsible for reviewing and approving names, spelling, dates, measurements, colors, quantities, artwork, proofs, renderings, and other specifications. Errors included in customer-submitted or customer-approved information generally do not qualify the product for a return, replacement, or refund.

Reasonable variations resulting from materials, manufacturing methods, screen displays, 3D printing, engraving, embroidery, fabrication, or finishing processes—including minor variations in color, texture, layer appearance, surface finish, dimensions, or placement—are not considered defects.

Other Nonreturnable Items

The following items cannot be returned unless required by law:

Gift cards
Items clearly identified as final sale before purchase
Items that have been used, altered, installed, damaged after delivery, or returned in an incomplete condition
Downloadable or delivered digital files
Customer-supplied materials incorporated into a completed product

Cancellations

Standard-product orders may be canceled only before fulfillment or shipment begins.

Custom or personalized orders may be canceled only before design work, material preparation, or production begins. Once work has begun, cancellation may not be possible, and completed work or costs already incurred may be deducted from any refund.

Contact Support@AuroraNorthcraft.com as soon as possible if you need to request a cancellation. Submitting a cancellation request does not guarantee that the order can be canceled.

Exchanges

The fastest way to obtain a different eligible item is to request a return. After the return is approved, place a separate order for the replacement item.

Custom and personalized products cannot ordinarily be exchanged unless they qualify under the damaged, defective, or incorrect-item provisions above.

Refunds

We will notify you after we receive and inspect an authorized return. If approved, the refund will be issued to the original payment method within 10 business days. Applicable return-label costs, original shipping charges, or other permitted deductions may be subtracted from the refund.

Your bank or payment provider may require additional time to process and post the refund. If more than 15 business days have passed since we approved your refund, contact Support@AuroraNorthcraft.com.

Questions

For questions about returns, refunds, exchanges, damaged products, or cancellations, contact:

Aurora Northcraft LLC
Support@AuroraNorthcraft.com