Shipping policy

Shipping Policy

Last updated: July 27, 2026

This Shipping Policy describes how Aurora Northcraft LLC processes and ships orders placed through auroranorthcraft.com.

Shipping Area

Aurora Northcraft LLC currently ships to addresses within the United States. We do not currently offer routine international shipping.

Order Processing

Standard, in-stock products are generally processed within 2–5 business days after an order is accepted and payment is confirmed.

Custom-made, personalized, engraved, printed, embroidered, fabricated, and other made-to-order products are generally processed within 2–10 business days. Large-quantity orders, complex projects, orders requiring customer approval, and orders requiring special materials may require additional production time.

If an order requires a longer production period, we will provide an estimated timeframe on the product page, in a quote, during the proof or approval process, or by contacting the customer.

Business days do not include Saturdays, Sundays, or federal holidays. Processing time is separate from shipping transit time.

Customer Approvals

Production or processing may be delayed while we wait for customer-supplied information, artwork, measurements, files, proof approval, or responses to questions about an order. Estimated processing time may begin after all required information and approvals have been received.

Customers are responsible for reviewing proofs, specifications, names, spelling, dimensions, quantities, and delivery information promptly and accurately.

Shipping Rates and Delivery Estimates

Available shipping methods, estimated transit times, and shipping charges are calculated and displayed during checkout when available.

Delivery dates are estimates and are not guaranteed. Shipping transit time begins after an order has been processed and transferred to the carrier.

Aurora Northcraft LLC may select an appropriate shipping carrier and service based on the destination, package size, weight, value, and other shipping requirements. Carriers may include USPS, UPS, or another suitable carrier.

Tracking Information

When tracking is available, tracking information will be sent to the email address or telephone number provided with the order after the shipping label is created.

Tracking information may take time to become active after a label is created. Creation of a shipping label does not necessarily mean that the carrier has taken possession of the package.

Address Accuracy and Changes

Customers are responsible for providing a complete and accurate shipping address at checkout.

Contact Support@AuroraNorthcraft.com as soon as possible if you need to request an address change. We cannot guarantee that an address can be changed after an order has entered production, been processed, or been transferred to the carrier.

Additional shipping charges resulting from an incorrect or incomplete customer-provided address, refused delivery, or an unclaimed package may be the customer’s responsibility.

Multiple Shipments

Orders containing multiple products may be shipped in separate packages. If an order is divided into multiple shipments, additional tracking information may be provided for each package.

Shipping Delays

Aurora Northcraft LLC is not responsible for carrier delays or delays caused by severe weather, natural disasters, service interruptions, transportation disruptions, customs or government actions, incorrect addresses, or other circumstances outside our reasonable control.

If a significant production delay occurs before shipment, we will make a reasonable effort to contact the customer.

Lost, Missing, or Stolen Packages

If tracking shows unusual delays or a package appears to be lost, contact us at Support@AuroraNorthcraft.com. We will make a reasonable effort to help review the shipment and, when appropriate, assist with a carrier claim.

If tracking shows that a package was delivered but you cannot locate it, check the delivery area, household members, neighbors, building management, and the carrier before contacting us.

Aurora Northcraft LLC is not responsible for packages lost or stolen after confirmed delivery to the address provided with the order, except as required by applicable law. We will review each reported issue individually.

Damaged Packages or Incorrect Items

Inspect your order promptly after delivery. If an item arrives damaged, defective, or incorrect, contact Support@AuroraNorthcraft.com as soon as reasonably possible.

Please include your order number, a description of the issue, and clear photographs of the product and shipping packaging when available. Keep all packaging until the issue has been reviewed because the carrier may require it for a claim.

Damaged, defective, and incorrect products are also subject to our Return and Refund Policy.

Local Pickup and Delivery

Public local pickup and local delivery are not routinely available. Aurora Northcraft LLC may approve pickup or local delivery for an individual order by prior written arrangement. Customers should not arrive at our business address without a confirmed appointment.

Shipping Promotions

Aurora Northcraft LLC may occasionally offer free or discounted shipping promotions. Any applicable terms, minimum purchase requirements, eligible products, destinations, and expiration dates will be disclosed with the promotion.

Contact

For shipping questions, contact:

Aurora Northcraft LLC
22904 Turtle Creek Cir.
Cold Spring, MN 56320
United States
Support@AuroraNorthcraft.com